You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free and will save you time for future purchases. Click here to register.

You will not be required to re-enter your shipping or billing addresses every time you order online. Wherever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

We accept the following payment methods:

VISA

MASTERCARD

We accept the following payment methods:

VISA 

MASTERCARD

DEBIT

CASH

Shopping on our site is safe and secure.We invite you to read the details in the privacy and security section.

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

Yes, we do restock most items.

Sometimes we have to cancel orders. This can be due to a number of reasons, including:
• Stock availability. It is most likely that we ran out of stock before we could process your order.
• Inaccuracies or errors in product or pricing information.
• Payment issues. Your payment did not go through or we were not able to verify your payment details.
• Delivery address issues. You may have accidentally entered an incorrect or incomplete delivery address which we couldn’t process.

You are not charged for cancelled products. If your order, or part of it, is cancelled, you will be refunded for the cancelled products.

In Canada, Boutique B.ca collects sales tax for products ordered on this website. The rate of sales tax that will applay to an order is dependent on the delivery address of the order. The 5% GST(Goods and Services Tax) is added to all orders in every province except for the following provinces in which the HST (Harmonized Sales Tax) is added to all orders; Nova Scotia (15%), Ontario, New Brunswick, Newfoundland and Labrador (13%) and Prince Edward Island (14%). In addition, provincial sale tax is added to all orders in the province of Québec (9.975%).

We offer ground shipping. Free ground shipping is available to all Canadian provinces with purchase of $149.00 or more. For more details read our shipping  information. 

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and link to the shipping carrier’s website.

Return limitations apply. Please view the full details of our return policy.

Please allow 2-3 weeks from the return shipped date for your account to be credit, and 1-2 billing cycles for the credit to appear on your statement.

At this point in time, our payment system is set up to handle Canadian dollars only.